Matthijssen Business Communications

Acceptable Use Policy

1.0 SERVICE USE(S)

MBC LLC provides the Services for normal and reasonable use. Residential Services may not be used by business

subscribers and must reflect typical usage patterns consistent with other residential subscribers using a similar

Service provided by MBC LLC.

Business subscribers must reflect normal and reasonable use consistent with the types and levels of usage by

typical business subscribers on the same Service. MBC LLC reserves the right to cancel any Service or bill for usage

above and beyond what is considered normal and reasonable as determined by MBC LLC. Considerations for

determining normal and reasonable use may include but are not limited to: a) Unique numbers called; b) Call

lengths; c) Excessive call forwarding; d) Excessive short duration

calls; e) Numbers of calls made in a month.

2.0 PROHIBITED USES

Any use of the Service or any other action that causes a disruption in the integrity of MBC LLC’s Facilities or its

vendors, whether directly or indirectly, is strictly prohibited and could result in termination of the Service and/or

payment for damages relating to such conduct. The client understands that neither MBC LLC nor its vendors are

responsible for the content of the transmissions that may pass through the Internet and/or the Service. The client

agrees that it will not use the Service in ways that violate laws, infringe the rights of others, or interfere with the

subscribers, services, or equipment of the network. Use of the Services shall not include certain activities, including

but not limited to any autodialing, fax broadcast, fax blasting, telemarketing or any other activity that would be

inconsistent with personal, residential and reasonable business use patterns without the prior written consent of

MBC LLC or any use that is contrary to the terms outlined on this Agreement.

Pricing and other considerations for MBC LLC’s Services are based on the Services intended use. Services that are

improperly used are subject to usage penalties and administrative cost recovery charges. Usage penalties are

calculated from the affected Services’ first use date and equal to a minimum of three times MBC LLC’s current rate

or MBC LLC’s actual cost plus twenty (20) percent whichever is greater. Administrative cost recovery charges are

calculated using MBC LLC’s business hours labor rate and are for labor hours required to correct the Service and

calculate any Service penalties or recovery charges. Client assumes all responsibilities for improper use of any

Service