Controlled Doc. # EDCS-18476631 Ver: 5.0 Last Modified: Thu Jul 14 15:34:54 PDT 2022
CISCO PUBLIC INFORMATION, duo-offer-description.docx
Offer Description: Duo
This offer description (“Offer Description”) describes supplemental terms and conditions that will govern Your use of Duo
(“Duo” or the “Cisco Technology”). Your subscription is governed by this Offer Description and the Cisco End User License
Agreement located at www.cisco.com/go/eula (or similar terms existing between you and Cisco) (“Agreement”). If capitalized
terms are not defined in this Offer Description, then they have the meaning given to them in the Agreement or order(s).
1. Description
Multi-factor authentication from Cisco’s Duo is a cloud-based solution that protects your applications by using a second
source of validation, such as a phone or token, to verify user identity before granting access. Please consult the Duo
Documentation located at https://duo.com/docs, which Cisco may amend from time to time, for further information on
technical specifications, configuration requirements, features and functionalities.
2. Supplemental Terms and Conditions
2.1. Telephony
Your Order will indicate an initial allotment of telephony credits, if applicable. You may purchase additional telephony
credits separately via the billing section of the Duo administrator panel or by contacting a sales representative. U.S.
and international rates for telephony can be found at https://www.duo.com/docs/telephony_credits.
2.2. Hardware Tokens
If You have purchased Hardware Tokens as part of the Cloud Service, Cisco warrants to You only that Hardware
Tokens will be free of hidden defects in material and workmanship at the time of sale and for a period of six (6)
months thereafter. This Hardware Token warranty is limited to replacement of defective Hardware Tokens and is
Your exclusive remedy for defective Hardware Tokens. Title in the Hardware Tokens transfers to You upon shipment
from Cisco’s applicable fulfillment facility in the United States.
2.3. Service Level Agreement
The description of the availability of the Cloud Service (“SLA”) is located at: https://www.duo.com/legal/sla. The
SLA is subject to full compliance with the terms and conditions of this Offer Description and the Agreement and
includes the sole and exclusive remedies related to the SLA.
3. Data Protection
The Duo Privacy Data Sheet (available here) describes the Personal Data that Cisco collects and processes as part of the
delivery of the Cloud Services. For further details on how Cisco processes, uses and protects all categories of data, please
visit Cisco’s Security and Trust Center.
4. Support & Maintenance
Support for the Cloud Service is described at https://duo.com/support.
